Use of Site Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. JamestownTinderbox.com reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if JamestownTinderbox.com believes that customer conduct violates applicable law or is harmful to the interests of JamestownTinderbox.com.

Privacy Policy

Your personal information is used exclusively by Jamestown Tinderbox. It is our policy not to distribute, sell or share any personal information received on our site to other businesses. Any financial information that is collected is used only to bill customers for shipped orders.

We collect contact information (such as your email address) when you sign up for an account or place an order. If you have placed an order at Jamestown Tinderbox, we may, from time to time, use the e-mail address you provided to send you information on special sales and promotions from Jamestown Tinderbox. If you do not wish to receive such updates, you can remove your e-mail address with easy.

Sensitive information is always stored under a password, thus adding an additional layer of security. When customers set up an account at Jamestown Tinderbox, they are able to choose their own password for the account. This password may be changed at any time.

Credit Card Security
All of your personal information is encrypted during purchases, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Return Policy

Product can be returned for a refund if returned within 20 days of purchase without any obligation and the title and risk of loss on such goods shall not pass to the customer until the expiration of the 20-day period. Contact us at customerservice@jamestowntinderbox.com and a Return Merchandise Authorization (RMA) Number will be provided. Simply place this RMA number on the shipping box and send it back to us. A full credit of the purchase price, minus the shipping charges, will be issued upon us receiving the humidor or cigar accessories.

Product returned after 20 days of purchase will be charged a 15% restocking fee plus shipping charges.

All returns must be returned in original packaging and are subject to inspection. No credit will be issued for product that we determine cannot be resold.

Shipping Damage

If your recieve cigar humidors, cigar cutters, cigar cases, lighters or other cigar accessories that were damaged during shipment, immediately contact UPS or the U.S. Postal Service (depending on the carrier who delivered the box) and report it. After reporting the damage to the carrier contac us and we will promptly replace the shipment free of any charges to you. Directions on what to do with the damaged humidor or accessory will be given to you after contacting us.

Any product damage, shortage or shipping errors must be reported to customerservice@jamestowntinderbox.com within 48 hours from receipt of the order